Over breakfast, fuckdoll said that we can't have me going into a depression at the moment. We've got too many things to sort out for the new apartment. I know hat she wasn't being insensitive with her comment though - she was just stating a fact. Its hard to deal with me in a depression when we have other matters to attend to.
The problem with my depressions is that, when they start to come on, the world seems to conspire against me in an effort to drive me over the edge. This time is no exception.
I recently moved teams (long story, my old manager was a cunt), and found that with my move, I had a lot less stress and managed to really ramp up my productivity. I was taking 3 to 4 times the number of calls I took in the old team. You would think that me being back to how I was a couple of years ago would be welcomed, but you'd be wrong with that assumption.
I've been asked to fill out online forms for everything I do. If I transfer a call, I have to ask the address where the person is calling from. If they are on a mobile phone, I have to run a scan on the network and find their location and then record that. All this for a customer that came through to the wrong department.
They also want me to validate any call that I don't transfer because they are suggesting that I'm not doing my job properly. They, of course, don't have any evidence of this happening (because its not), but its the basic corporate rule of "guilty until proven guilty". And no, that's not a typo. They basically assume your guilt, and then allocate resources to attempting to back up their assumptions.
They constantly tell the employees that they want us to give a human element to our calls, but if our statistics are out of the set-in-stone guidelines, they come down on you like a ton of bricks. What they actually want is a human touch with robotic precision. As stupid as that sounds.
Mood at the moment: -2, really on a downward slope. Just don't tell anyone.
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